Terms of Service

Last updated: 31 August 2026

These terms govern use of the AI voice receptionist service (the “Service”) provided byVortore (“we”, “us”), a service of Synksha Private Limited, an Indian company. By creating an account you accept them on behalf of your business.

What the Service is

The Service answers your business phone line, speaks with callers in Hindi, English or Hinglish, books and manages appointments, answers questions from information you provide, and notifies you and your customers by email or WhatsApp. It is an assistant for your front desk; it does not give medical, legal or financial advice, and it routes emergencies and anything it cannot handle to a human at your business.

Your account and your data

• You must provide accurate business information and keep your login credentials safe.
• You are responsible for the knowledge you give the agent (timings, fees, policies) being correct.
• You confirm you are entitled to connect the phone number(s) you connect, and to receive calls made to them.
• Call recordings, transcripts and bookings belong to your business; see the Privacy Policy for how we handle them.

Pricing and payment

• Plans are priced as a monthly platform fee plus a per-minute rate for answered call time, as shown on the pricing section and in your dashboard. There are no bundled-minute credits; you pay for the minutes actually used.
• All prices are exclusive of applicable taxes.
• Billing is monthly in arrears: at the end of each month we invoice the platform fee plus metered minutes. Payment is due within 7 days of the invoice.
• Promotional rates (such as founding pricing) apply for the period stated in your offer and step to the standard rate afterwards; we notify you before any change.

Fair use

You may not use the Service for unlawful calls, spam or harassment, to impersonate others, or to send messages that violate telecom or messaging regulations (including DLT and WhatsApp Business policies). We may suspend service to protect callers, other customers or our platform, and will tell you why.

Service levels and liability

• We aim for continuous availability but do not guarantee uninterrupted service; telephony, speech and AI providers we depend on can fail. Where we can, we detect missed calls and ring callers back.
• The agent is automated: it can mishear or misunderstand. You are responsible for reviewing bookings and messages that matter to your business.
• Our total liability in any 12-month period is limited to the fees you paid us in that period. We are not liable for indirect or consequential losses.

Cancellation

You may cancel at any time from the dashboard or by writing to support@vortore.com. Service continues to the end of the paid period; the final invoice covers usage up to cancellation. See the Refund & Cancellation Policy.

Governing law

These terms are governed by the laws of India; courts in India have jurisdiction.

Contact

Vortore · support@vortore.com