Refund & Cancellation Policy

Last updated: 31 August 2026

Vortore is billed monthly in arrears — you pay after the month, for the platform fee and the call minutes actually used. Because you only ever pay for service already delivered, refunds are about correcting mistakes, not about unused credit.

Cancellation

• Cancel any time from the dashboard or by emailing support@vortore.com. There is no lock-in and no cancellation fee.
• The Service stops answering at the end of the current billing month (or immediately, if you ask), and the final invoice covers only usage up to that point.
• The free 7-day audit of your existing line is not a purchase and carries no invoice — it can be walked away from at any point, and nothing is charged unless you go on to take a number.

Billing disputes and refunds

• If you believe an invoice is wrong — minutes you did not use, a rate different from your plan, a double charge — write to us within 7 days of the invoice date.
• We investigate against our per-call metering records and reply within 5 working days with the finding, in plain terms.
• Where the charge is wrong, we correct it as a credit on the next invoice or, if you prefer, a refund to the original payment method within 5–7 working days of our confirmation.
• If a payment was captured twice for the same invoice, the duplicate is refunded in full without needing a dispute.

Service failures

If an outage on our side prevented the Service from answering during a period you were billed for, tell us; minutes are only ever metered on answered calls, and the monthly fee is credited pro-rata for verified extended outages.

Contact

Vortore · support@vortore.com